FAQ

Frequently Asked Questions

These are the questions we are asked most often. If yours is not here, just contact us below.

What do you supply?

Eleven product lines: laboratory glassware, plastic consumables, PTFE ware, rubber products, filter paper, ceramics, silicone, supports and stands, hardware, plus laboratory equipment and accessories (centrifuges, pipettes, stirrers and more). Each category page lists the models available.

How do I get a quote?

Three ways: (1) use the Request a Quote page on this site; (2) email richwang003@126.com; (3) message us on WhatsApp. Please include product name and model, quantity, application and required lead time so we can quote accurately the first time.

How quickly will you reply?

We usually reply within one business day. For more involved enquiries (selection advice or custom work) we may confirm one or two details with you first, then quote.

Can I order small quantities?

Yes, we supply to your required quantity. Please put the quantity in your enquiry and we will come back with a suitable arrangement.

Do you support custom work?

Yes. We manufacture in-house and take custom requirements. Tell us the custom specification, material or application in your enquiry and we will confirm feasibility.

Can I get a catalogue or specification sheet?

Yes — tell us which product line you are interested in via the enquiry form or email and we will send the relevant material. Specifications are governed by the final quoted documents we confirm with you.

Do you export?

Yes. We have more than 20 years of export experience and have served over 2,000 clients, with 260+ products currently available across 11 product lines.

Which brands do you represent?

We supply DLAB, TopScien and Zenithlab laboratory equipment and accessories. Relevant models are listed in the equipment category.

Can we communicate in Chinese or English?

Yes, both. You are welcome to write in either language in the form or by email.

Still have a question?

Tell us what you need — we usually reply within one business day.

中文